We restock items every day. If you would like to check on a specific item, please contact us at email@example.com
After placing an order you will be given an order confirmation number. It will also be sent in an email with your order details.
Almost all orders ship within 24 hours of being received. Please see our shipping page for more details.
If you have already received your tracking number you may check the status here
Discount codes can be entered at checkout
Taxes vary from state to state and is determined by the SHIPPING address on your order. We collect tax only within Georgia.
A tracking number for your order will be emailed to you shortly after an order is placed. If you have received a tracking number, that means your package is in transit. We would be more than happy to confirm your order, just contact us at firstname.lastname@example.org
Yes, if the order has not shipped yet. If you need to make a change to your order, please email us at email@example.com as soon as possible. Changes are not possible after the order has shipped
Orders that are marked fraudulent by our payment processors will be automatically canceled. King Ice will never cancel a legitimate order without reaching out. If your order was canceled it's likely that we reached out and did not hear back. The most common cancelations are duplicate orders.
If you have any more questions contact us at firstname.lastname@example.org
TidyBeaver provides a 30-day return policy on all products purchased, except special order items. If any reason you are not satisfied with your purchase, simple notify us by e-mail (email@example.com) and we will immediately issue a return address with detailed instruction.
IMPORTANT: Shipping and handling charges paid initially will be deducted from the purchase price, unless the return is due to our error. The following terms must be met by you:
Return the merchandise to us within 14 days of your original purchase date for a refund or 30 days for an exchange.
A 15% restocking fee is charged on all refunds.
All sales items are final
Products can be exchanged only one time within the 30 days of purchase
The products must be returned in new, resalable condition.
You must include all packaging materials.
You must pay for any return shipping expense. We recommend using standard shipping under the United States Postal Service to return the item due to our PO Box return location that only accepts USPS mail.
Display the order # prominently on the outside of the box to avoid delays to your refund.
Tidy Beaver will replace defective items up to 2 times. If the second replacement item is defective then Tidy Beaver requires that the item be sent back and we will refund your original order.